Refund policy

At Healthy Wings Global, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be in its original packaging.
  • Proof of purchase or order number is required.

Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care products
  • Beauty products
  • Health supplements
  • Opened or used products
  • Gift cards
  • Clearance or sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the package

Once verified, we will provide a replacement or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

Late or Missing Refunds

If you haven't received your refund:

  • Check your bank account.
  • Contact your credit card company.
  • Contact your bank, as processing times may vary.

If you still haven't received your refund after these steps, please contact us.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Return Shipping

If a return is approved, customers may be responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page.

We're always happy to assist you.